Dispatch and reservations

Contact Airport Car Service NYC

Airport Car Service NYC works by phone and online. There is no walk-up counter, and the site does not claim a staffed desk at any airport. That keeps every request in writing: the booking form and email both leave a record of the airport, flight, passengers and destination, which is what the chauffeur follows on the day.

What to include in your message

For a new airport booking

• Airport, airline and flight number, or FBO and tail number for private flights.
• Date and time, with the full pickup or drop-off address.
• Number of passengers and every bag, including strollers, golf bags and hard cases.
• Preferred vehicle class: sedan, SUV, S-Class or Sprinter.
• Curbside meeting or inside greeting.
• The traveler's mobile number for the day.

For hourly or multi-stop trips

List the stops in order, the time the first meeting starts and how long the car should be retained. Hourly hire has a 3-hour minimum; the rates page explains how hourly and transfer quotes differ.

For company travel

Send the names on the manifest, their mobile numbers, the billing reference your finance team needs on the receipt, and the airports your travelers use most. See corporate transportation for how repeat bookings are handled.

For groups and events

Give the headcount, the venue and the arrival windows. Larger groups may need a Sprinter or more than one vehicle; special events covers weddings, galas and group departures.

On the day of travel

Keep the confirmation on your phone. It states the meeting point and the number to call. If your flight lands early or late, dispatch plans around the flight number on file; if you need to change the drop-off or add a stop, call as soon as you know. Airport pickup areas move with construction, so follow airport signs and the message from dispatch rather than an old screenshot.

Frequently asked questions

What is the fastest way to reserve?

The booking form at /book-now collects everything dispatch needs in one pass. If a field is unclear or the trip is complicated, call (332) 241-7239.

How do I change or cancel a reservation?

Call dispatch or email with your confirmation details as early as possible. Changes depend on availability in the requested class, and the change and cancellation terms are the ones stated on your confirmation.

Can my company set up repeat bookings?

Yes. Send the traveler names, mobile numbers, billing notes and the usual airports by email, and see corporate transportation for how multi-name bookings work.

I am at the airport and cannot find my car. What do I do?

Call the number on your confirmation and follow the meeting point it states. Airport signs and construction can move pickup areas, so dispatch will direct you to the current spot.

More answers are on the FAQ page. Airport-by-airport notes are on airports we serve.